Shipping and delivery Policy

1.1 Shipping within India

Eetra delivers to serviceable PIN codes across India through reliable third-party courier partners.

Shipping availability may vary depending on the delivery location, courier serviceability, product type and operational conditions.

1.2 Shipping charges

Shipping is not complimentary.

Applicable shipping charges will be calculated separately and displayed on the product page, cart or checkout before the customer completes the order.

Shipping charges may vary depending on:

  • Delivery location.

  • Package size or weight.

  • Courier serviceability.

  • Delivery method.

  • Product type.

  • Any special delivery requirements.

Additional charges may apply for expedited delivery, remote locations, oversized shipments or special delivery requests.

Shipping charges are separate from the product value unless expressly stated otherwise as part of a specific promotional offer.

1.3 Cash on Delivery

Cash on Delivery may be available for eligible orders and serviceable Indian PIN codes.

For all COD orders, 10% of the total order value must be paid in advance at the time of order confirmation.

The remaining balance will be payable to the courier partner at the time of delivery.

The 10% advance amount paid against a COD order is non-refundable.

COD is available:

  • For eligible Indian PIN codes only.

  • On orders valued up to ₹10,000, unless otherwise communicated.

  • Subject to successful order verification.

  • Subject to payment of the required 10% advance.

  • Subject to Eetra's fraud-prevention and serviceability checks.

Eetra may contact the customer by phone, WhatsApp, SMS or email to confirm a COD order.

A COD order will be considered confirmed only after the required 10% advance payment has been successfully received.

Eetra reserves the right to decline, cancel or restrict COD where:

  • The advance payment is not received.

  • The customer cannot be reached for verification.

  • The delivery address appears incomplete or incorrect.

  • Previous COD orders associated with the customer have been refused or returned.

  • The order appears fraudulent, suspicious or commercially unreasonable.

  • COD is unavailable at the delivery PIN code.

If a customer cancels a confirmed COD order, refuses delivery or remains unavailable for delivery, the 10% advance amount will not be refunded.

1.4 Order processing and dispatch

Orders are ordinarily processed and dispatched within 24 working hours after order confirmation.

For COD orders, processing will begin only after the required 10% advance payment has been received and the order has been successfully confirmed.

Orders placed on Sundays, public holidays, sale periods, launch days or periods of exceptionally high demand may require additional processing time.

Products that are:

  • Made to order.

  • Customised.

  • Altered.

  • Pre-ordered.

  • Clearly marked with a longer processing period.

will be dispatched according to the timeline stated on the relevant product page or communicated at the time of purchase.

Dispatch timelines are estimates and are not guaranteed delivery commitments.

1.5 Delivery timelines within India

After dispatch, standard delivery ordinarily takes approximately 2–5 working days, depending on the delivery location.

Delivery to remote, restricted or non-metro locations may require additional time.

The expected delivery date shown on the website, confirmation message or tracking page is an estimate.

Delays may occur because of:

  • Courier or logistics disruptions.

  • Weather conditions or natural events.

  • Public holidays.

  • Strikes.

  • Government restrictions.

  • High-volume sale periods.

  • Incorrect or incomplete addresses.

  • Recipient unavailability.

  • Security or regulatory checks.

  • Events beyond Eetra's reasonable control.

1.6 Order tracking

Once an order is dispatched, tracking information will be sent to the customer's registered email address, phone number or WhatsApp number, where applicable.

Customers may also track an order by:

  1. Logging into their Eetra account and visiting Order History; or

  2. Selecting Track Order on the website and entering the required order information.

Tracking information may take up to 24 hours after dispatch to become active on the courier partner's system.

1.7 Delivery attempts and rescheduling

Courier partners ordinarily make delivery attempts according to their own operating procedures.

If the customer is unavailable to receive an order, they may contact the courier partner to:

  • Request another delivery attempt; or

  • Ask whether self-collection from a nearby courier facility is available.

Rescheduling and self-collection are controlled by the courier partner and may not be available in every location.

The customer is responsible for providing a complete and accurate delivery address and an active contact number.

1.8 Incorrect or incomplete address

Eetra is not responsible for a failed delivery caused by:

  • An incorrect or incomplete address.

  • An incorrect PIN code.

  • An inactive or incorrect phone number.

  • Repeated recipient unavailability.

  • The recipient refusing to accept the shipment.

Where a shipment is returned to Eetra for one of these reasons, the customer will be required to pay the applicable re-shipping and logistics costs before the order is dispatched again.

For COD orders, the 10% advance amount will remain non-refundable.

1.9 Changing the shipping address

A shipping address may be changed only before the order has been processed, packed, invoiced or dispatched.

To request a change, contact customer support immediately with:

  • The order number.

  • The registered phone number or email address.

  • The complete revised address.

An address-change request is not guaranteed until confirmed in writing by Eetra.

Once the order has been handed over to the courier partner, the shipping address ordinarily cannot be changed.

1.10 Delayed orders

If an order is delayed beyond the estimated delivery period, the customer may contact customer support with the order number.

Eetra will coordinate with the courier partner and provide the available update.

Courier investigations may require additional time, and Eetra cannot guarantee an immediate resolution while such an investigation is ongoing.

1.11 Lost shipments

A shipment may be treated as lost only after the courier partner completes its investigation and confirms the loss.

If a shipment is officially confirmed as lost, Eetra may, subject to product availability:

  • Dispatch a replacement product; or

  • Provide an alternative resolution as determined by Eetra in accordance with applicable law.

Eetra does not ordinarily provide monetary refunds.

The customer may be required to cooperate with identity, address or non-receipt verification.

1.12 Damaged or tampered parcel at delivery

Customers should avoid accepting a parcel that appears visibly opened, severely damaged or tampered with.

Where possible:

  1. Photograph or record the parcel before opening it.

  2. Inform the delivery representative.

  3. Refuse the shipment if the outer packaging appears materially compromised.

  4. Contact Eetra immediately.

For any damage or defect claim after delivery, a continuous unboxing video is mandatory.

1.13 International shipping

Eetra ships internationally to selected countries and serviceable destinations.

International shipping availability and charges will be shown at checkout or communicated before order confirmation.

International orders may be subject to:

  • Customs duties.

  • Import taxes.

  • Value-added tax.

  • Brokerage fees.

  • Destination-country handling charges.

  • Local regulatory or inspection requirements.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and must be paid by the recipient.

Eetra does not control customs assessments and cannot predict the amount payable.

International delivery timelines vary by destination and do not include time spent in customs clearance.

The customer is responsible for:

  • Providing accurate recipient information.

  • Supplying any identification or documentation required by customs.

  • Paying applicable customs duties and taxes.

  • Ensuring that the ordered products may legally be imported into the destination country.

International orders are not eligible for exchange, return or refund once placed, except where a remedy is mandatorily required under applicable law.

International orders are not eligible for Cash on Delivery.